Independent Social Work Complaints Management, Guided by Principle & Compassion
Who we are
Chloe Jones is an independent, registered Social Worker offering Independent Social Work services for investigations.
Drawing on a robust foundation from her Bachelor of Science degree in Social Work from Cardiff Metropolitan University, Chloe brings empathy and clarity to every complex case she investigates.
Her commitment to excellence is reflected in her continuous advanced professional development ensuring her practice is always informed, insightful, and focused on meaningful outcomes for individuals.
What we do
Chloe’s commitment to high-quality investigations is underpinned by a unique blend of deep social work expertise and uncompromising impartiality.
Crucially, Chloe now holds a full-time role outside of the statutory social care sector, which provides complete independence from local authority structures. This unique position allows The Chloe Jones Practice to deliver the perfect balance of:
Deep Social Care Context: Leveraging years of experience as a Social Worker, Senior Practitioner, and Inspection Manager to understand the nuances and complexities of service delivery.
True Impartiality: Ensuring every investigation is conducted with objective clarity and unbiased rigour, free from any existing internal relationships or organisational pressures.
This independence is the foundation upon which we build transparent, fair, and credible investigation reports.
What we offer
Stage 2 Independent Complaints Investigator
When social services complaints remain unsettled, you need more than just an investigator—you need a path to resolution. The Stage 2 Independent Investigator offers unbiased, expert-led, in-depth investigations conducted with genuine care and sensitivity. We work with the Citizen and the Service Provider to achieve accountability, restore trust, and drive meaningful service improvement through credible findings and compassionate, actionable recommendations.
Independent Investigator formal investigations (internal)
We provide expert, independent investigations into alleged misconduct, whistleblowing, and grievance matters to deliver credible and objective findings. Our service ensures a fair, unbiased process, effectively mitigating organisational risk and establishing clear accountability. Choose The Chloe Jones Practice for clarity, conclusive outcomes, and reinforced trust across your health and social care services.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!